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Select a topic from the drop down (see hours of operation below).
Enter your NetID (e.g., zzz99).
Enter your department name.
Enter a brief description or question.
When prompted, click the
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Follow the on-screen instructions to temporarily install the Bomgar support.
On your desktop, double click the new file with the .dmg extension.
A new box will appear. Double click the file in this box.
Follow the on-screen instructions.
Hours of Operation
Assistance with the following services is available Monday-Thursday (8 a.m. – 11 p.m.), Friday (8 a.m. – 5 p.m.), Saturday (noon – 5 p.m.), and Sunday (noon – 11 p.m.):
* Limited assistance is available Monday-Thursday (5 p.m. – 11 p.m.), Saturday (noon – 5 p.m.), and Sunday (noon – 11 p.m.).
Assistance in all other areas is available 24 hours a day, 7 days a week, 365 days a year.
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